Privacy policy
What we collect when you use Tranzwa, why, who we share it with, and your rights.
1. Who we are
Tranzwa is a service of Plonic Tech (“we”, “us”). It lets businesses send invoices, payment menus and receipts on WhatsApp, with payments going through the business’s own payment gateway.
The company responsible for your data is Plonic Tech. For anything about this policy or your data, email [email protected].
2. Businesses and their customers
We hold two kinds of personal data, and our role is different for each:
- Businesses that use Tranzwa (and their team members): we decide how this data is used, so we are responsible for it under this policy.
- Customers of those businesses (people who receive an invoice, order from a menu or pay on WhatsApp): the business decides why this data is collected, and we process it on the business’s behalf to run the service. If you’re a customer, contact the business first; we’ll help them answer you.
3. What we collect
From businesses: name, email, phone number, business name, type, address and country; team members’ names, emails and roles; your plan, credit balance and billing history; and your payment gateway keys. Gateway keys are stored securely and are never shown again once saved; you can only replace them.
From customers of businesses: name, WhatsApp number and email where given; messages sent to the business’s Tranzwa chat; answers to the business’s order questions (for example a date or delivery address); and invoice, order and payment details such as amounts, status and receipts. Card details are entered on the gateway’s own checkout and handled by the gateway, never by Tranzwa.
From website visitors: what you send in our forms, and how the site is used (see Cookies).
Technical data: IP address, browser and device type, and logs of payment status updates and gateway responses, used for security and troubleshooting.
4. How we use it
- To run your account and the service: invoices, payment menus, reminders, receipts, QR codes and the dashboard
- To connect to your gateway, start payments and confirm them before a receipt is sent
- To send account, payment and service messages by WhatsApp and email
- To check new businesses before they take payments, and to prevent fraud and misuse
- To answer support requests and messages you send us
- To meet legal, tax and audit obligations
- To understand how the site and service are used, and improve them
5. Why we’re allowed to use it
We use personal data because we need it to provide the service you signed up for (our contract with you); because it’s in our legitimate interest to keep the service secure, prevent fraud and improve it; because the law requires it (for example record-keeping); or, for analytics cookies, because you agreed.
7. How we keep it safe
- Tranzwa never holds your money: payments settle from the gateway to the business’s bank.
- Gateway keys are stored securely and are never shown again once saved; you can only replace them.
- Card details never reach Tranzwa; the gateway’s checkout handles them.
- Data is sent over HTTPS, and every payment is checked with the gateway before a receipt goes out.
- Team roles limit what each person can see; gate staff can scan tickets but can’t see money.
Found a security problem? Email [email protected].
8. How long we keep it
We keep account data while your account is open. After you close it, we delete or anonymise it, except invoice, payment and billing records, which we keep for as long as tax and financial record-keeping laws require. Logs used for security are kept for a limited time and then deleted.
9. Data stored outside your country
Some of the providers above store data outside Nigeria, Ghana, Kenya or South Africa. When that happens we use providers that protect the data to the standard the law requires.
10. Your rights
You can ask to see the personal data we hold about you, correct it, delete it, get a copy, object to how we use it, or withdraw consent you gave. Email [email protected]; we may need to check who you are first.
If you’re a customer of a business on Tranzwa, contact that business first.
You can also complain to your data protection authority: the Nigeria Data Protection Commission, Ghana’s Data Protection Commission, Kenya’s Office of the Data Protection Commissioner, or South Africa’s Information Regulator.
11. Children
Tranzwa is for businesses and people aged 18 or over. We don’t knowingly collect data from children.
13. Changes to this policy
We may update this policy. If the change is significant we’ll tell businesses by email or in the dashboard before it applies, and the date at the top of this page will change.
14. Contact
Questions or requests about your data: [email protected], or use the contact page.
Your customers are already in the chat.
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